Shipping policy

Here's the English-only version:

Shipping Policy

Effective Date: June 2026

Sirenone (sirenone.com) is committed to providing you with safe, fast, and highly discreet worldwide shipping services.

1. Packaging

  • 100% Discreet Packaging: All packages are shipped in plain cardboard boxes with no product name, images, logos, or any indication of contents.
  • Protective materials (foam, bubble wrap) are used internally to ensure safe transit.
  • Billing statements show neutral merchant name (no sensitive words).

2. Shipping Time

  • Processing Time: In-stock items are usually shipped within 1-3 business days after order confirmation.
  • Custom/Pre-order Items: Processing time is 7-21 days (check product page for details).
  • During holidays or peak periods, it may be slightly longer; we will notify you promptly.

3. Shipping Methods & Delivery Time

Shipping Method Estimated Delivery Available Regions Notes
Standard Economy 15-30 days Most countries Cost-effective
Express 7-15 days Major countries Recommended
DHL / FedEx 5-12 days Supported countries Faster but more expensive

Note: Actual delivery time may vary due to customs clearance, local postal services, and address accuracy. We cannot guarantee exact days.

4. Shipping Cost

  • Shipping cost is calculated in real-time based on weight, volume, and destination at checkout.
  • Free or discounted shipping may apply for certain regions or order amounts (check at checkout).
  • Import duties, VAT, and other taxes are the buyer's responsibility.

5. Shipping Restrictions

  • We do not ship to certain countries/regions due to local laws (system will show at checkout).
  • Shipping address must be valid and deliverable.
  • We are not responsible for extra shipping fees caused by incorrect address or failed delivery.

6. Order Tracking

  • Tracking number will be sent via email or your account after shipment.
  • You can track via the carrier's website or our platform.

7. FAQ

Q: Will my package show "adult products" on the label? A: Absolutely not. We use completely neutral packaging.

Q: What if my package is held by customs? A: This rarely happens. We will assist you and provide necessary documentation.

Q: Is installment payment or cash on delivery available? A: We currently support online payment methods. Please check the checkout page for available options.

Thank you for choosing Sirenone! We will do our best to deliver your anime-style doll safely, quickly, and privately. ❤️

Contact Us: For any shipping-related questions, please reach us via WhatsApp, Live Chat, or sales@sirenone.com.