Refund policy

 

Returns & Refunds Policy

2026年6月 Effective Date: June 2026

Sirenone (sirenone.com) is committed to providing high-quality anime-style silicone dolls. As these are personal hygiene products, we have established the following clear return and refund policy.

1. Return Conditions

  • Quality Issues: Damaged during shipping or obvious manufacturing defects (e.g., torn silicone, skeleton malfunction, severe makeup issues).
  • Wrong Item / Missing Parts: Received incorrect model or missing items — contact us within 7 days of receipt.
  • No-Reason Returns: Generally not accepted. Due to hygiene and privacy reasons, we do not accept returns for opened or used products.
  • Custom Products: Custom or pre-order items are non-returnable (except for quality issues).

2. Return Process

  1. Contact customer service within 7 days of receipt.
  2. Provide order number, detailed description, and clear photos/videos.
  3. After review and approval, we will provide return address and instructions.
  4. Returned items must be in original packaging, unused (except quality issues), and with all accessories.

3. Refund Method & Time

  • Refund Amount: After deducting shipping fees, duties, etc. (we may cover shipping for quality issues).
  • Refund Time: Processed within 3-7 business days after we receive and inspect the returned item.
  • Refunded to the original payment method.

4. Non-Returnable Cases

  • Products that have been used, cleaned, or show obvious signs of intentional damage.
  • Beyond the 7-day return window.
  • Missing original packaging, accessories, or quality inspection labels.
  • Returns for personal reasons (e.g., dissatisfaction with size, subjective dislike) with no quality issues.

 

5. Exchange Policy

For quality issues, we prioritize exchanges (same model or similar value). We cover the shipping cost for one exchange.

6. FAQ

Here's the translation:

Q: I don't like the product after receiving it. Can I return it? A: We're sorry, but due to hygiene reasons, no-reason returns are not supported. Please carefully review the product specifications, photos, and description before purchasing.

Q: How is shipping damage handled? A: Please take photos immediately and contact us. We will assist you promptly with a resolution (refund or reshipment).

Q: Will a refund affect my privacy? A: Not at all. All communications and refund processes are handled with strict confidentiality.

Thank you for choosing Sirenone! We believe you will be satisfied with our products. Our customer service team is always ready to assist you. ❤️

sales@sirenone.com