Privacy policy

Here's the English-only version:

Privacy Policy

Effective Date: June 2026

Sirenone (sirenone.com, hereinafter referred to as "we" or "Sirenone") highly values the protection of your privacy. We are committed to complying with applicable data protection laws (such as China's Personal Information Protection Law, GDPR, CCPA, etc.) and providing every user with a safe and transparent shopping experience.

1. Information We Collect

We only collect personal information that you voluntarily provide, mainly including:

  • Account & Order Information: Name, email address, shipping address, phone number, and payment-related information (processed by third-party payment providers).
  • Automatically Collected Information: IP address, browser type, access time, browsing behavior (via Cookies and similar technologies).
  • Others: Customer service communication records, product reviews, email for newsletter subscription.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing orders, arranging shipping, and providing after-sales service.
  • Improving website experience and providing personalized recommendations.
  • Sending promotional information and order status notifications (you may unsubscribe at any time).
  • Website analytics, fraud prevention, and security maintenance.
  • Complying with legal requirements.

3. Information Sharing and Disclosure

  • We never sell, rent, or trade your personal information.
  • We may share necessary information with the following third parties (bound by contracts and only for specified purposes):
    • Logistics partners (for shipping).
    • Payment service providers (such as PayPal, Stripe, etc.).
    • Website analytics tools (such as Google Analytics).
  • We may disclose information when required by law or to protect our legitimate rights.

4. Data Security

  • We use industry-standard SSL encryption technology to protect data transmission.
  • We use secure servers and implement administrative, technical, and physical measures to prevent unauthorized access, disclosure, or destruction.
  • Payment information is processed by third-party platforms; we do not store your full credit card or payment details.
  • Discreet Packaging: All packages are shipped in plain cardboard boxes with no product markings or images to maximize your privacy protection.

5. Cookies and Similar Technologies

We use Cookies to enhance user experience, including:

  • Essential Cookies: Maintain login and shopping cart functions.
  • Performance Cookies: Analyze website usage and improve services.

You can manage or refuse Cookies through your browser settings, but this may affect some website functions.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent or object to specific data processing.
  • Unsubscribe from marketing emails at any time.

Please submit requests via the contact methods below. We will respond within a reasonable time.

7. Children's Privacy (18+)

This website is strictly intended for users aged 18 and above. We do not knowingly collect any personal information from individuals under 18. If such information is discovered, we will delete it immediately.

8. International Data Transfers

As we offer worldwide shipping, your information may be transferred to other countries/regions. We take appropriate measures to ensure your data receives adequate protection during transfer.

9. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be announced prominently on the website with the new effective date. Continued use of our website constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us via:

  • Email: sales@sirenlove.shop
  • WhatsApp / Live Chat (website online customer service)
  • Contact Form